Privacy Policy

1. Introduction

SF City Parking ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sfcitypark.com and use our parking services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for monthly parking services
• Make parking reservations
• Contact us via email or phone
• Subscribe to our newsletter or communications
• Apply for corporate parking programs

This information may include:

• Name and contact information (email, phone, address)
• Vehicle information (make, model, license plate)
• Payment information (processed securely through Square)
• Employment information (for corporate accounts)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on our site
• Date and time of your visit

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide and maintain our parking services
• Process payments and manage your account
• Send you confirmations, updates, and administrative information
• Respond to your comments, questions, and customer service requests
• Improve our website and services
• Send you marketing communications (with your consent)
• Comply with legal obligations
• Protect against fraudulent or illegal activity

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing (Square)
• Email communications
• Website hosting and maintenance
• Customer support services

Legal Requirements

We may disclose your information if required to do so by law or if we believe such action is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Prevent or investigate possible wrongdoing
• Protect personal safety

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Payment information is processed securely through Square's PCI-compliant payment processing system. We do not store complete payment card information on our servers.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at info@sfcitypark.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites (such as SpotHero for daily parking bookings). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at info@sfcitypark.com with "California Privacy Rights" in the subject line.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically for any changes.

13. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us: